STORE POLICY
Customer Care
Products available for purchase on our Site are subject to availability. The products available here are available exclusively online through this website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
PURCHASING THROUGH OUR SITE
Once you have found a product you would like to purchase, you can go to the checkout section of the Site to complete your purchase. Before we can process your purchase, you will need to enter the following details where relevant:
1. Name
2. Shipping address
3. Email address
4. Payment information
Payment in whole by credit card or debit card is required before your order is processed and dispatched. Any goods supplied by us to you remain property of Deja Brew Coffee until you have paid in full. After you have confirmed your order and the payment is processed, we’ll send you a confirmation email confirming your purchase. This email is important, it contains your order details, allows you to track your order once it is shipped and, if necessary, start a return if you decide you want to return your item.
If you have trouble finding your order confirmation email after checking out, please reach out to our Customer Care team at customercare@dejabrewcoffee.co.uk
CAN YOU CANCEL YOUR ORDER?
Once you have placed an order, we are unable to make any changes or to cancel your order. However, you are of course able to return your order once you have received it more information about our Refund and Returns Policy can be found on the refund and returns page.
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Privacy & Safety
At Deja Brew Coffee, we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy. Any questions regarding this policy and our privacy practices should be sent to us by email. We obtain information about you when you use our website, the personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a purchase from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
We may use your information to:
• process orders that you have submitted
• notify you of changes to our services or products
• send you communications which you have requested and that may be of interest to you.
We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third Party Service Providers working on our behalf: we may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf for example to process deliveries. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond the Deja Brew Coffee network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. When you are using our secure online pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. Your choices You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can easily do so by contacting us by email. Information on our website is encrypted and protected. When you are on a secure page, a lock icon will appear of your web browser. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site. 16 or Under We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information. Review of this Policy We keep this policy under regular review.
Wholesale Inquiries
If you have wholesale enquiries please email us at wholesale@dejabrewcoffee.co.uk
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments