Our returns policy covers those items you have purchased online from this website. 

If you are not entirely satisfied with your purchase, we're here to help. We’re happy to accept returns or exchanges for all full-priced non-perishable goods purchased on our website (i.e., any non-food or non-drink item) so long as:

1.     The product/s is returned to us unused or unworn (if applicable);

2.     The product returned in its original state with all accessories and in its original packaging (if any); and

3.     Provided your return is registered below and shipped to us within 14 DAYS from the day you receive your parcel.

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

‍

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

​

If you believe the product you received is damaged or defective, please email customercare@dejabrewcoffee.co.uk with your order number and a brief description of the issue. Please also attach photos so that we can better and more quickly assist you.